Customer Support

To request a product sample, please contact our sales team or contact us at marketing@chemtradeasia.com. Our Sales and Marketing Team will assess your request and provide guidance on the supplier’s requirements for approval. Since suppliers may request specific information before releasing a sample, your Sales Representative will help ensure everything is in order. You can reach the Sales Team at contact@chemtradeasia.com or (+62) 877-6100-1633.

Sample policies vary depending on the product type, quantity requested, and shipping destination. Some samples may be provided free of charge, while others may require payment for the product and/or shipping costs. Our sales team will inform you of any applicable charges before processing your request.

Sample delivery times depend on product availability, sample preparation requirements, and your location. Typically, samples are processed within 3-7 business days and shipping time varies by destination. Our team will provide an estimated delivery timeframe when confirming your sample request.

Sample quantities vary by product type and availability. We typically provide samples in amounts sufficient for testing and evaluation purposes, ranging from small laboratory quantities to larger pilot-scale amounts. Our sales team will discuss appropriate sample sizes based on your specific testing requirements.

Yes, you can inquire about products not currently listed on our website. Chemtradeasia has access to a wide network of chemical suppliers and may be able to source specific products or provide alternative solutions. Contact our team with your requirements for assistance.

Yes, we can ship samples internationally, subject to regulatory compliance and shipping restrictions for chemical products. International shipments may require additional documentation, longer delivery times, and higher shipping costs. Our team will advise on feasibility and requirements for your specific location.

Yes, you can request multiple product samples in a single order. This is often more efficient for shipping and processing. Please provide details for each product you're interested in, and our team will coordinate the sampling and shipping to minimize costs and delivery time.

If a sample doesn't meet your requirements, please contact our technical team with feedback on the specific issues. We can often suggest alternative products, different grades, or modifications that might better suit your needs. Our goal is to find the right chemical solution for your application.